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Terms & Conditions

Terms and Conditions of Sale

Budget Air Conditioners is the retail outlet website of London Cool Limited and Midland Cool Limited.

Please read these terms and conditions. They are binding on all customers and govern the supply of all goods by London Cool Limited and Midland Cool Limited (hereinafter called the “supplier”). No addition, deletion or any other alternative to the terms shall apply, unless specifically agreed in writing by the supplier. All orders are accepted from the purchaser (hereinafter called the “customer”) by the supplier subject to the following terms and conditions which shall form part of and govern the Contract of Sale. Acceptance of goods is deemed to be acceptance of these terms and conditions of sale.

Your statutory rights under the sale of goods act are not affected.

  1. Definition of Terms
    1. The “owner” and “supplier” is London Cool Limited, Unit 7 Meadowbrook industrial centre, Maxwell Way, Crawley, West Sussex RH10 9SA, or Midland Cool Limited, Unit 5, Mainstream Way, Saltley, Birmingham B7 4SN.
    2. The “Customer” is the company, firm, person, corporation or authority and includes its successors or personal representatives.
    3. “Equipment” covers all classes of Air Conditioning Units, Climate Control equipment and / or accessories.
  2. Warranty
    1. One year warranty from date of despatch on all items portable and installed fixed equipment used for cooling, heating, drying or air movement. Warranty on new equipment is strictly subject to manufacturers and supplier maintenance requirements, correct use, positioning, storage of the equipment and accessories supplied with the equipment. Information will be with the operation instruction handbook.
    2. The warranties on fixed installed equipment, labour, pipe work and condensate pumps are subject to regular preventative maintenance being carried out strictly in accordance with manufacturers and or supplier recommendations. Therefore we strongly recommend regular maintenance to maximise the efficiency of your equipment and to keep within the terms of your warranty.
    3. All ex-hire equipment has a three-month back-to-base warranty from date of despatch.
    4. Warranty valid for equipment based and installed within the United Kingdom only.
  3. Availability of Goods
    1. We will endeavour to comply with the date named for despatch or delivery. The date given is intended as an estimate only and is not to be the essence of the contract. All equipment is offered subject to availability at the date of receipt of order.
  4. Payment Terms
    1. If the supplier has granted a credit account to the customer then payment of any and all charges due under the contract, including VAT, shall be made in full cleared funds by 30 days from the date of the invoice unless other credit terms are agreed in writing between the supplier and customer.
    2. Where a credit account has not been granted then payment of any charges or any other sums due under the Contract should be made with the Customer’s order for Equipment or Goods. Payment by the Customer on time under the contract is an essential condition of the contract. Payment shall not be deemed to have been made until the supplier has received cleared funds.
    3. Installations of fixed equipment are always chargeable with a deposit prior to installation with full payment of outstanding balance including VAT on completion of the contracted works unless other payment terms are agreed in writing between the supplier and customer.
    4. On our quotations prices stated are not subject to further discount, retentions or delayed payment of any kind.
    5. Our written estimate or quotation remains open for acceptance for 30 days after its date unless otherwise specified.
    6. Cancellation charges will apply.
    7. Installations for portable or fixed installed equipment are chargeable and prices and details subject to a pre-installation site survey.
    8. All works, including brazing / hot work, and work that may cause noise or any form of disturbance to occupants, will be un-interrupted and take place during normal hours (Mon – Fri 08.30 – 16.30). All out of normal hours work is chargeable.
    9. Credit accounts can take up to one week to establish if written trade references are required (subject to status)
  5. Invoice Queries
    1. The Customer should notify the supplier of any queries concerning invoices in writing within 14 days of the invoice date. The Supplier will not grant an extension to credit account payment terms for unresolved invoice queries that have been notified after 14 days have elapsed from the invoice date.
  6. Overdue Accounts
    1. Should any portion of an account fall overdue then the total account will become due on demand. The customer will be liable for reasonable legal charges incurred by the supplier in the recovery of amounts due, Equipment and / or Goods. In addition London / Midland Cool may charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1988 at Bank of England base rate plus 4% and/or may suspend further services to the Customer.
  7. Price
    1. The prices of the goods shall be in accordance with the supplier’s current prices, which are subject to change and subject to VAT. Orders are accepted on the basis that the prices charged shall be the prices ruling at the date of despatch. Price lists do not constitute an offer.
  8. Access Route
    1. A suitable access route for delivery is to be provided by the customer with unrestricted entry and approach; these should be clearly specified on purchase orders.
  9. Loading and Unloading
    1. The customer shall be responsible for the unloading and reloading of the equipment at site and any driver supplied by the supplier shall be deemed to be under the customers control and the customer shall be responsible for any damage caused.
  10. Claims
    1. No liability for any claim for damage will be accepted unless the purchaser notifies the supplier in writing within 72 hours of delivery.
  11. Property and Risk
    1. So long as any amounts remain owing from the purchaser to the supplier, title to the ownership in question will remain with the supplier and will not pass to the purchaser until the supplier has received payment in full. At any time after the due date of the payment of any amounts owing from the purchaser to the supplier, the latter shall be entitled to enter the purchaser’s premises and remove there from any goods which remain the property of the supplier.
    2. From the time of despatch of the goods by the supplier until the time of the delivery to the purchaser, the risk of any loss or damage to the goods shall be borne by the supplier and thereafter the goods shall be at risk of the purchaser.
  12. Returned Goods
    1. The supplier will not accept goods returned for credit unless such return has been authorised in writing and the goods are received by the supplier in good condition. The supplier reserves the right whether to accept the goods or whether to rectify the goods or whether to issue a credit note in respect thereof.
    2. The purchaser shall, unless otherwise stated, be responsible for the cost of carriage and insurance in respect of all goods returned by the purchaser to the supplier for service or credit. The goods shall be at the risk of the purchaser until actual receipt thereof by the supplier.
  13. Divisibility
    1. Where delivery is to be made by instalments, each delivery shall be deemed for such purpose to be the subject of a separate contract and any failure whatsoever by the seller in respect of any one delivery shall not entitle the buyer to repudiate the contract or any instalments remaining to be delivered there under. Notwithstanding this, the Hire & Maintenance and Sale of Equipment shall also be deemed as separate contracts, and therefore any failure by the Owner in respect of these contracts shall not entitle the buyer to reject the contract or the services provided or withhold any other installment or payment in respect of any installment previously provided under said contract.
  14. Returns Policy
    1. Any consumer purchasing goods from London Cool / Midland Cool has the right to cancel their purchase at anytime within 7 days from receipt of goods purchased without cause and we will refund the full amount paid. Cancellation of goods must be notified to us by email on or, alternatively you can contact us on 0800 440 444.
    2. Goods must be returned to us at your own cost, in the original packaging and the same condition that they were received. Please send returns to the address given to you at the time of cancellation. Any statutory consumer rights are unaffected by this agreement. Please note, that this is not applicable to any business customers.
    3. London Cool / Midland Cool do not generally accept good back after the 7 days, unless under warranty (please see terms and conditions for warranty details). If, at our discretion we should agree to accept the goods, you will be charged a re-stocking fee of 25% of the purchase price paid.